Policies
Working Hours
My appointment hours are:
Mondays, Thursdays & Fridays - Wednesdays 10:00am - 6:00pm
Saturdays 10:00am - 3:00pm.
Closed Tuesdays, Wednesdays & on public holidays.​
If you need me outside of appointment/service hours, a premium fee of $2000 will be charged. Please send a request via email or text message.
Clients who wish to book same day appointments, please do not book online. Instead, please text, call or email beforehand to check availability.
Health & Sanitation Policy
To ensure the safety of all clients, all services are done by appointment only.
Please sanitize your hands when you enter and wear your masks to your appointment.
All rooms are thoroughly cleansed daily and all equipment, tools and furnishings are sanitized between clients, as well as there is new linen provided for each client. There is adequate time between appointments to thoroughly cleanse and prep each room.
Your esthetician wears a pair of clean gloves for every client, and in some cases, will use more than one (1) pair in a service when necessary.
A first aid kit is available should you need any general assistance. Please use your discretion when taking pills or other medications.
No extra guests are allowed while a client is being serviced.
Please do not schedule an appointment if you are having any cold/flu like symptoms or experiencing a communicable illness.
I do not have a waiting area so please wait on the outside if you arrive early for your appointment, or call/text me when you've arrived to check if I am in with another client
Deposit Policy
A 50% non refundable deposit is required on all bookings to reserve your appointment. Appointments without deposit will not be approved.
Deposits are due within 24-48 hours after booking an appointment. Appointments without a deposit will be cancelled.
Only cash, bank transfers and PayPal are the accepted payment methods at this moment.
If you miss an appointment, you have up to 4 weeks to use this same deposit towards a rescheduled appointment. If you miss your appointment within this time frame, you will be required to pay another deposit.
Appointment Policy
You are allowed a 15 minutes grace period to get to your appointment. After the 15 minutes have passed, you will be charged a late fee of $1500. If I am unable to fit you in, then your appointment will either be cancelled or rescheduled.
If you cancel or reschedule within 2 hours before your appointment, you will be charged a $2000 rescheduling fee. This fee must be paid before your next appointment.
If I am the one who is late for appointments or has to reschedule/cancel at the last minute, then I will deduct the appropriate fees from your service charge.
Appointment confirmations are done 24- 48hours in advance. If an appointment is not confirmed within that time frame, the appointment will be cancelled and someone else will get that time slot.
No-Call, No-Show Policy
If you are a no-call no show, you will not be allowed to set another appointment.
IF it is that I do allow you to schedule another appointment, you will be required to pay in FULL for your appointment plus a NCNS fee of $2500. This is non-refundable and cannot be transferred to another appointment. This must be paid while rescheduling for your next appointment.
I have the right to refuse a service from a client who has a history of being a no-call, no-show or a client who constantly cancels and reschedules without adequate notice.
If you constantly reschedule or cancel, you will be placed on warning and may be asked to no longer book an appointment with me.
Product/Service Policy
All sales are final. There are no returns or exchanges on opened products; unless it is an allergic reaction or the product is defective. Please contact me as soon as you think you are experiencing an allergic reaction, or if you think a product is defective. Please note, purging or breaking out is not considered an allergic reaction.
Unopened products can only be exchanged and not returned. This exchange must be done within 4 days of purchase.
If you have an allergic reaction post service, you will be given a complimentary follow up appointment. However, you must return for this within four (4) days after notifying me of your reaction. If you are unable to return within this time frame, you will be charged for the appointment. Please note, purging or breaking out is not considered an allergic reaction.
An intake form must be completed before a service is performed. This is mandatory for all clients where applicable.
Your full disclosure during all consultations and intake forms is mandatory. Shari-Kay Denise Beauty will not assume responsibility for any adverse reactions experienced when a client has failed to inform of contraindications to services.
All services performed are non - refundable.
I have the right to refuse a service if a client is disruptive or disrespectful, or for any other reason at my discretion.
By booking an appointment, you are agreeing to the policies listed on this page. Failure to comply with policies will lead to being blocked from booking a service again. If you have any queries or concerns, please email me at bookings@sharikaydenisebeauty.com